pk101 Privacy Policy

pk101 ("we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "your") who access and use the pk101 platform at pk101.bet. This Privacy Policy describes in plain, clear language how we collect, process, store, share, and protect your personal information in connection with your use of our online gaming services.

By registering an account on pk101 or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy in full and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform immediately.

pk101 operates under an internationally issued gaming licence. As part of our licensing obligations, we are required to implement robust data protection, Know Your Customer (KYC), and Anti-Money Laundering (AML) procedures. This Privacy Policy reflects those obligations alongside our genuine commitment to treating your data with respect.

pk101 collects personal data through several channels — directly from you during registration and account use, automatically through the platform's technical systems, and in some cases from third-party verification partners. The categories of data we collect include:

2.1 Registration & Account Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you meet the minimum age requirement of 21 years)
• Residential address, including city and postal code
• Email address (used as your primary contact and login identifier)
• Mobile phone number
• Username and encrypted account password

2.2 KYC Verification Documents

• Pakistani National Identity Card (CNIC) — front and back image
• Passport or other government-issued photo identification (where CNIC is unavailable)
• Proof of address documentation (utility bill, bank statement dated within 90 days)
• Selfie photograph for liveness and identity matching purposes

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method references
• JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank account references associated with your pk101 wallet
• Bonus and promotional credit history
• Wagering activity and game history for AML monitoring purposes

2.4 Technical & Usage Data

• IP address and geolocation data at the time of login and during active sessions
• Device type, operating system, and browser version
• Session duration, navigation paths, and feature interaction logs
• Unique device identifiers and, where applicable, advertising identifiers

2.5 Communication Data

• Live chat transcripts with pk101 support agents
• Email correspondence sent to or received from pk101
• Feedback, complaint, and dispute records

pk101 uses the personal data it collects for the following purposes. We process your data only to the extent necessary for each stated purpose and do not use it in any way that is incompatible with the original collection purpose.

Where pk101 processes your data for marketing communications — such as promotional emails about pk101 bonuses, PSL season offers, or Eid promotions — we will only do so if you have explicitly opted in to receiving such communications. You may opt out at any time by contacting our support team or using the unsubscribe mechanism included in every promotional email.

pk101 processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual Necessity: Processing your registration data, payment information, and account activity records is necessary for the performance of the contract between you and pk101 — namely, the provision of online gaming services and the management of your player account.
• Legal Obligation: Processing for KYC, AML, responsible gaming monitoring, and regulatory reporting is required by the conditions of pk101's international gaming licence and cannot be waived or opted out of by individual players.
• Legitimate Interests: Processing for fraud detection, security monitoring, platform abuse prevention, and analytics is conducted on the basis of pk101's legitimate interest in operating a safe and commercially viable platform. We have assessed that these interests are not overridden by your privacy rights.
• Consent: Where we process your data for marketing communications or optional personalisation features, we do so only where you have provided clear, informed, and freely given consent. You may withdraw consent at any time without affecting the legality of prior processing.

pk101 does not sell your personal data to any third party. We may share your data with carefully selected third parties only in the circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transactional data necessary to process deposits and withdrawals from your pk101 wallet. These providers operate under their own privacy policies and applicable Pakistani financial regulations.
• KYC & Identity Verification Partners: pk101 may engage third-party KYC verification service providers to assist with the identity and age verification process. These partners are contractually bound to process your data only for verification purposes and are prohibited from using it for any other purpose.
• Game Content Providers: Where you access third-party games hosted on the pk101 platform, limited technical data (such as session tokens and anonymised player identifiers) may be shared with the relevant game provider for the purpose of delivering the game and recording outcomes. No directly identifiable data is shared beyond what is technically necessary.
• Regulatory & Licensing Authorities: pk101 may be required to disclose certain player data to its licensing authority or other regulatory bodies as a condition of its operating licence or in response to a lawful regulatory enquiry.
• Law Enforcement: Where pk101 is presented with a lawful request, court order, or legal obligation requiring the disclosure of player data to law enforcement or government authorities, we will comply with that obligation. Where legally permitted, we will notify the affected player of such a request.
• IT & Platform Infrastructure Providers: Third-party cloud hosting, server management, and cybersecurity service providers may have access to personal data as part of their technical service delivery. All such providers are bound by data processing agreements requiring them to maintain confidentiality and security standards equivalent to those applied by pk101.

All financial transactions on pk101 — including deposits via JazzCash and EasyPaisa, and bank transfers through HBL, UBL, and Meezan Bank — are processed through secure, encrypted payment channels. pk101 does not store full payment card numbers, complete bank account credentials, or mobile wallet PINs on its own servers.

Payment references and transaction identifiers are retained in pk101's records for the purpose of:

• Verifying that deposits and withdrawals have been correctly processed
• Investigating disputes and discrepancies raised by players
• Meeting AML and financial record-keeping obligations imposed by our licensing authority
• Ensuring that withdrawals are directed to the same verified payment method used for deposits

pk101 maintains transaction records for a minimum of five (5) years from the date of the transaction in accordance with standard AML record-keeping requirements. These records may be accessed by our compliance team and, where required, by our licensing authority or relevant regulatory bodies.

pk101 uses cookies and similar tracking technologies on its platform to deliver a functional, personalised, and secure user experience. Cookies are small text files stored on your device when you access the pk101 website.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled as the platform cannot function without them.
• Performance & Analytics Cookies: Used to collect anonymised information about how players navigate and use the pk101 platform. This data helps us identify performance issues, improve platform responsiveness, and optimise the user experience for players across Pakistan.
• Functionality Cookies: Used to remember your preferences, such as language settings, game history, and display options, so that you do not need to reconfigure these on every visit.
• Marketing & Targeting Cookies: Used only where you have consented, to deliver relevant promotional content and measure the effectiveness of pk101's marketing activities. These cookies do not track your activity on external websites.

7.2 Managing Cookie Preferences

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pk101 platform, including the ability to maintain a logged-in session. Instructions for managing cookies are available in the help documentation of all major browsers.

pk101 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our licensing authority and applicable legal obligations. The following retention periods apply as general guidelines:

• Active Account Data: Retained for the full duration of your registered account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for a minimum of two (2) years from the date of the communication, or longer if the communication relates to an unresolved dispute or regulatory matter.
• Marketing Consent Records: Retained for as long as your consent remains active, and for one (1) year following withdrawal of consent as evidence of the consent history.
• Technical & Usage Logs: Typically retained for thirteen (13) months from the date of collection, unless a longer retention period is required for a specific security or compliance investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual. Where anonymisation is used, the resulting data may be retained indefinitely for statistical and analytical purposes.

As a pk101 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat. We will respond to all rights requests within a reasonable timeframe and in any event within 30 days of receipt.

• Right of Access: You may request a copy of all personal data that pk101 holds about you, including the categories of data held, the purposes for which it is processed, and details of any third parties with whom it has been shared.
• Right to Rectification: If any personal data held by pk101 is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that this right is subject to our legal obligation to retain certain data under AML and licensing requirements — erasure cannot be applied to data we are legally required to retain.
• Right to Restriction of Processing: You may request that pk101 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while a complaint is being investigated.
• Right to Data Portability: Where processing is carried out on the basis of consent or contractual necessity, you may request that pk101 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data where such processing is carried out on the basis of legitimate interests, including profiling for marketing purposes. Where an objection is received, pk101 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

pk101 is strictly an adults-only platform. You must be at least 21 years of age to register and use any pk101 service. pk101 does not knowingly collect, process, or store personal data belonging to any individual under the age of 21.

Age verification is a mandatory step in the pk101 KYC process. All players are required to submit a valid government-issued identity document confirming their date of birth before withdrawal privileges are granted. In cases where a player's age cannot be verified to pk101's satisfaction, the account will be suspended and all balances frozen pending resolution.

If you believe that a minor has registered on pk101 using false information, please report it immediately via our 24/7 live chat support. pk101 treats all such reports with the highest urgency and will investigate and act on them without delay.

pk101 implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• TLS Encryption: All data transmitted between your device and the pk101 platform is encrypted using Transport Layer Security (TLS). This protects your login credentials, session data, and any information you submit through the platform from interception in transit.
• Encrypted Data Storage: Personal data and KYC documents are stored in encrypted form on secure servers. Encryption keys are managed separately from the data they protect and are accessible only to authorised systems.
• Access Controls: Access to personal data within pk101's systems is restricted on a need-to-know basis. All internal access events are logged and subject to regular audit review.
• Two-Factor Authentication: pk101 offers two-factor authentication (2FA) for player accounts and mandates 2FA for all internal staff accounts with access to player data.
• Penetration Testing: pk101's platform and infrastructure undergo regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• Incident Response: pk101 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to player rights and interests, affected players will be notified promptly in accordance with applicable regulatory requirements.

While pk101 implements all reasonable technical measures to protect your data, no internet transmission or electronic storage system is entirely immune to risk. You are encouraged to use a strong, unique password for your pk101 account and to enable two-factor authentication to reduce the risk of unauthorised access.

pk101 is an internationally licensed gaming platform, and some of the third-party service providers we engage — including KYC verification partners, cloud infrastructure providers, and game content suppliers — may be located in jurisdictions outside Pakistan. In such cases, your personal data may be transferred to and processed in those jurisdictions.

Where personal data is transferred internationally, pk101 takes all reasonable steps to ensure that an adequate level of data protection is maintained. Measures used to safeguard international transfers include:

• Engaging only service providers whose data protection standards meet or exceed those required by pk101's licensing authority
• Entering into data processing agreements with all third-party processors that impose contractual obligations to protect your data
• Conducting due diligence assessments on third-party processors before engagement and on a periodic basis thereafter

By using the pk101 platform and agreeing to this Privacy Policy, you acknowledge and consent to the transfer of your personal data to third-party processors operating in other jurisdictions, subject to the safeguards described above.

The pk101 platform may contain references to or integrations with third-party services, including payment processors such as JazzCash and EasyPaisa, and game content providers. When you interact with a third-party service — for example, by initiating a JazzCash deposit — you will be subject to that provider's own privacy policy and terms of service.

pk101 has no control over and accepts no responsibility for the privacy practices, security measures, or data handling of any third-party service provider once you leave the pk101 platform or interact directly with a third-party interface. We encourage you to review the privacy policies of any third-party services you use in connection with your pk101 account.

pk101 reserves the right to update, amend, or replace this Privacy Policy at any time. Changes may be made to reflect updates to our platform features, changes in applicable data protection law, amendments to our licensing obligations, or improvements to our data handling practices.

When material changes are made to this Privacy Policy, pk101 will notify registered players through the platform interface and, where appropriate, by email to the address registered on your account. The "Effective Date" displayed at the top of this page will be updated to reflect when the revised policy comes into force.

Your continued use of the pk101 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this policy, you should discontinue use of the platform and may request account closure by contacting our support team.

We recommend that all pk101 players review this Privacy Policy periodically to remain informed of how their data is being handled. All previous versions of this policy are archived and available from our support team upon request.

If you have any questions, concerns, or requests relating to this Privacy Policy or to pk101's handling of your personal data, please contact our dedicated support team. Our agents are available around the clock via the live chat feature accessible on every page of the pk101 platform.

For written privacy-related enquiries, including data access, rectification, or erasure requests, you may contact pk101 by email. Our support email address is provided below as plain text only and is not a clickable link:

pk101 serves players from all across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, Peshawar, Quetta, and all other cities. Our support team is fully equipped to assist with privacy-related queries in a timely and professional manner. All data rights requests will be processed within 30 days of receipt, and we will keep you informed of progress throughout the process.